Terms and conditions.

Acceptance

This document governs access to and use of the website labsmatic.com. By entering, browsing, completing the form or writing to us through any of the published channels, you declare that you have read, understood and accepted these terms, together with the privacy policy and the cookie policy, which form part of this same document.

If you do not agree with any of these provisions, you must refrain from using the site.

Who owns the site

The owner of labsmatic.com and the controller of the personal data collected through it is:

• Multiservicios Austral SpA, Chilean tax ID (RUT) 76.856.645-3
• Los Ángeles, Región del Biobío, Chile
• Sales contact: [email protected]
• Personal data: [email protected]
• Phone: +56 43 2399239 · WhatsApp: +56 9 9482 0509

Labsmatic is a platform developed by MS Austral. This site presents it; it is not the platform.

What this document covers

These terms cover the website only: its pages, its contents, its forms and the contact channels published on it.

They do not govern use of the Labsmatic platform. If your laboratory contracts the service, access to the system, service levels, plan limits, ownership of the data you upload, confidentiality and duration are governed by the service agreement and its proposal. That agreement prevails over this document in everything concerning the platform.

For the purposes of this document, the site means labsmatic.com and its subdomains; we means Multiservicios Austral SpA; and you or the user means the natural or legal person accessing the site. Terms in the singular or plural are treated as interchangeable and are interpreted in accordance with the law in force in the Republic of Chile.

What this site is for

The purpose of the site is to:

• Present Labsmatic: what it does, which modules each plan includes and how a laboratory workflow runs inside the system.
• Publish the reference prices of the plans and what implementation covers.
• Make it easy to get in touch and request a demo, by form, email, phone or WhatsApp.

The information published is informational and commercial in nature. It does not constitute a binding contractual offer: the scope, the timescales and the price of each engagement are agreed in writing in a specific proposal.

The screenshots and sample screens illustrating the site use fictitious data. They do not correspond to any real laboratory or to any client.

Use of the site and prohibited conduct

You undertake to use the site in accordance with the law, good faith and these terms. In particular, the following is prohibited:

• Providing false or incomplete information, or third-party information without their authorisation, when completing the form.
• Using the site for unlawful or fraudulent purposes, or in ways that harm its image or its operation.
• Introducing or spreading malicious code, viruses or anything else capable of damaging our systems or those of third parties.
• Attempting to access restricted areas, defeat security measures, intercept communications or carry out intrusion testing without prior written authorisation.
• Extracting content automatically or in bulk without authorisation.

The conduct described in the last three points may constitute a criminal offence under Law 21.459 on computer crimes, which penalises unlawful access to computer systems, improper interception and attacks on the integrity of data and systems. We reserve the right to report such acts and to suspend access to the site without prior notice.

Pricing, proposals and contracting

Nothing is contracted and nothing is charged on this site. The form is there to request a demo; it creates no obligation for either party.

The prices published are for reference and are expressed in UF, plus VAT. The UF is Chile's inflation-indexed unit of account. Clients in Chile are invoiced in UF only, at its peso value on the issue date. The dollar equivalent shown under each plan is indicative and is calculated from the UF and the observed dollar rate published by the Central Bank of Chile: it changes every day and does not constitute a price.

The governing figure is always the one in the written proposal, which sets out the plan, the implementation fee, the limits and what falls outside. The relationship between the parties is governed by that proposal and by the service agreement accompanying it: in the event of any discrepancy, what is agreed there prevails over what is published on the site.

The response times and guided support hours shown on the pricing page correspond to the service contracted and are set out in the proposal. They are counted in working days.

Intellectual property

Unless otherwise stated in writing, the intellectual property rights in all material on this site — text, graphics, designs, screenshots, logos, the Labsmatic brand, the MS Austral brand and the structure of the site — belong to Multiservicios Austral SpA or to its licensors. All rights reserved.

Republishing, selling, renting, sub-licensing, reproducing, duplicating, copying or redistributing that material without prior written authorisation is prohibited.

The software of the Labsmatic platform is neither transferred nor assigned: it is provided under a licence to use, on the terms set by the service agreement. The data your laboratory uploads to the system belongs to your laboratory: that is established in that agreement.

Third-party services the site uses

To operate, this site relies on third-party services: the web and CRM platform that hosts it and receives the forms, a font provider, a public economic-indicator service from which the UF and the dollar rate of the day are obtained, plus the messaging channels linked from the site.

Each is governed by its own terms of use and privacy policies. As they are not under our control, we are not liable for changes, interruptions or discontinuation of their service. If any of them becomes unavailable, the site keeps working: no essential function depends on them.

Information security

We apply reasonable technical and organisational measures to protect this site and the information sent through it: traffic encryption over HTTPS, role-based access control, backups and updating of components.

The Law 21.663 cybersecurity framework imposes reporting duties only on entities that the National Cybersecurity Agency classifies as operators of vital importance or providers of essential services. MS Austral does not hold that classification today, so those duties are not enforceable against it, although we do apply its incident-management criteria. In the event of an incident in a client's system, reporting to the authority falls to that client, who owns the system and the data; our role is to inform them without undue delay and to hand over whatever technical evidence they need.

Responsible vulnerability disclosure. If you find a vulnerability on this site, write to us at [email protected] describing the finding. We appreciate the report and undertake to review it. Please do not run tests that degrade the service, access third-party data or alter information.

Privacy policy

This part explains how we process the personal data collected through the site: what we ask for, what for, on what legal basis, how long we keep it and who we share it with.

Legal framework for data protection

This site is governed by Law 19.628 on the protection of private life, in force until 30 November 2026, and by Law 21.719 on the protection of personal data, which replaces it from 1 December 2026. This policy is already written to Law 21.719, so it does not change on that date.

What data we collect

Only what you give us when completing the demo request form:

• First name and surname.
• Name of the laboratory or company.
• Email address and phone number.
• The laboratory's speciality and approximate monthly sample volume.
• The message you write describing what you need to solve.

If you write to us by email or WhatsApp, we process the data you include in that conversation. We do not buy databases and we do not gather third-party information about you.

What we use it for

• Answering your request and arranging the demo of the system.
• Preparing a commercial proposal if you ask for one.
• Managing the commercial and contractual relationship that follows.
• Protecting the security of the site and preventing abuse of the forms.
• Producing aggregate statistics, which do not identify individuals, to improve the site.

We do not use your data for advertising without additional, specific consent, which you can withdraw at any time.

On what legal basis

• Consent, given when you tick the box on the form before sending it.
• Pre-contractual steps: preparing a proposal or arranging a meeting at your request.
• Performance of the contract, where a service relationship already exists.
• Legitimate interest in the security of the site and the prevention of fraud or abuse.
• Compliance with legal obligations relating to tax, accounting and record retention.

How long we keep it

• Requests that do not lead to work: up to 24 months. Once that period is up they are deleted or anonymised, as article 14(d) of Law 21.719 requires for data obtained in the course of pre-contractual steps.
• Client data and contractual documentation: for as long as the relationship lasts and for the statutory retention periods thereafter.
• Cookie consent records: 180 days, unless you renew your choice sooner.
• Technical and security logs: up to 12 months.

Who we share the data with

Your data is processed by authorised MS Austral staff. It may also be processed by suppliers acting as processors, under contract and a duty of confidentiality. This is the full list:

Those that process data outside Chile do so under protection standards equivalent to those of Chilean law and contractual clauses safeguarding confidentiality and your rights, as article 28 of Law 21.719 requires.

We do not sell or transfer your data to third parties for those third parties' own purposes. We would hand it over to a judicial or administrative authority only where there is a legal obligation to do so.

The data your laboratory uploads to the system

This policy covers the website. If your laboratory contracts Labsmatic, the processing of the data you upload to the platform — clients, samples, results — is governed by the service agreement: there your laboratory is the controller of that data and MS Austral acts as processor, with the security, confidentiality, incident-notification and return-or-deletion obligations that the agreement sets out.

Minors

This site is aimed at adults looking for a system for a laboratory or a company. We do not knowingly collect data from minors. If we find that a form was completed by a minor without the authorisation of whoever has parental responsibility, we delete that data. If you believe this has happened, write to us at [email protected].

Your rights

As a data subject you may exercise, free of charge, your rights of:

• Access: knowing what data of yours we process and for what purpose.
• Rectification: correcting inaccurate or incomplete data.
• Erasure: asking for it to be deleted when it is no longer needed or you withdraw your consent, unless there is a legal duty to keep it.
• Objection: objecting to processing on legitimate grounds.
• Portability: receiving your data in a structured, commonly used format.
• Blocking: temporarily suspending processing while a request is resolved.
• Withdrawal of consent at any time, without retroactive effect.
• Automated decisions: objecting to, and not being subject to, decisions based solely on automated processing, including profiling, that produce legal effects for you or significantly affect you. In those cases you have the right to an explanation, to human intervention, to express your point of view and to ask for the decision to be reviewed, under article 8 bis of Law 21.719.

To exercise them, write to [email protected], our dedicated channel for personal data requests, stating your full name, a document proving your identity and the right you wish to exercise. We always reply to the same address the request came from, never to another one. We answer in writing within 30 calendar days, extendable once by the same period. If we refuse the request, we explain why.

Security breaches

Article 14 sexies of Law 21.719 requires reporting to the Personal Data Protection Agency, by the most expeditious means possible and without undue delay, of security breaches causing the destruction, leakage, loss or alteration of personal data, as well as unauthorised access to it, where there is a reasonable risk to the rights of data subjects.

The law also requires notifying the data subjects themselves where the breach affects sensitive data, data of children under fourteen, or economic, financial, banking or commercial data. We keep a register of these notifications recording the nature of the incident, its effects, the categories of data and the approximate number of people affected, together with the measures taken.

We maintain an internal procedure for detecting, recording and assessing incidents. When we act as processor — the case of the data your laboratory uploads to the system — we inform the controlling client without undue delay, with the evidence they need to meet their own duty to notify within the deadline.

Cookies and similar technologies

We use cookies and equivalent technologies, such as browser local storage and measurement pixels. They fall into three categories:

• Strictly necessary: they let the site work, let the form be submitted and let us remember your cookie decision. They do not require consent: article 13 of Law 21.719 allows processing them because they are necessary to provide the service you asked for.
• Analytics: measures in aggregate how the site is used, in order to improve it. Requires your consent.
• Marketing: allows campaign results to be measured and relevant ads to be shown on other platforms. Requires your consent.

The analytics and marketing ones are off by default: they neither load nor identify you until you switch them on expressly in the cookie notice. If you refuse them, the site works just the same.

You can change your decision whenever you like from Cookie preferences, the link in the footer of every page. Article 12 of Law 21.719 requires withdrawing consent to be free of charge and permanently available; that is why it is always within reach. Withdrawal has no retroactive effect on processing already carried out. You can also block or delete cookies from your browser settings, although that may affect how the site works.

We keep a record of each decision as proof of consent: the date, the categories accepted, the version of this document and technical data about the connection. That record does not carry your name or your email, so an access or deletion request about it can only be handled if you provide information that lets us locate it. It is kept for 180 days, unless you renew your choice sooner.

Limitation of liability

We make reasonable efforts to keep the site available, up to date and free of errors. However:

• We do not guarantee uninterrupted availability of the site: there may be interruptions for maintenance, technical failures or force majeure.
• The information published is for general and commercial purposes. It does not constitute professional advice for a particular case.
• We are not liable for damage arising from improper use of the site, nor for failures attributable to third parties such as internet providers, browsers, devices or external platforms.
• We are not liable for the content of third-party sites linked from ours.

The availability of the Labsmatic platform is not governed by this document, but by the service level committed to in the agreement.

None of the above limits liabilities that, under Chilean law, cannot be limited or excluded.

External links

The site links to third-party services, such as WhatsApp and the MS Austral channels. We do not control those sites and accept no responsibility for their content or their privacy practices. It is worth reviewing their terms before using them.

Changes to this document

We may change this document for legal, regulatory or operational reasons, or to improve the service. Changes take effect from their publication on this page. The version in force is always the one published here, identified by its version number and its date.

Changes do not retroactively affect services already contracted, which are governed by the proposal and the agreement in force at the time of their acceptance.

Governing law

These terms are governed by the laws of the Republic of Chile. Any dispute arising from their interpretation or performance is submitted to the ordinary courts of justice of the city of Los Ángeles, Región del Biobío, without prejudice to the non-waivable rights the law grants to consumers, who retain the actions and jurisdiction recognised by Law 19.496 on consumer protection.

Contact

For questions about these terms:

• Multiservicios Austral SpA · Los Ángeles, Región del Biobío, Chile
• Email: [email protected]
• Personal data: [email protected]
• Phone: +56 43 2399239 · WhatsApp: +56 9 9482 0509

Version 1.0 · In force since 25 August 2026. It replaces any previous version of this document. This is a translation for convenience: the governing law is Chilean and, in the event of any discrepancy, the Spanish version of this document prevails.